The step-by-step guide to designing your own EQ score 

If you only measure UX with satisfaction scores, you miss the full picture. Combining behavior and sentiment helps teams catch issues earlier and drive more strategic decisions.

The team at Pantheon noticed a lack of effective metrics to understand the user experience. Read on to hear how they started capturing richer feedback for making product decisions.

Key Takeaways

💡 Composite scores blend emotional & functional signals into one clear metric

💡 Create a structure that makes it easier to switch between big-picture and detailed views

💡 Use score changes as a signal to investigate with qualitative research


Ready to learn how to incorporate Pantheon's recommendations into your own process?