Building a Resilient
Research Team: 
How to Help Your Peers See
the Value of User Insights

Tell us if you've heard this one: "What's the ROI of doing user research?"

Twilio Research Leader Vanessa Whatley has been in your shoes. And she's ready to help you navigate these tricky conversations.

Join Vanessa as she shares practical advice for proving research's value to everyone in your organization.

Discover key takeaways...

💡 How to give your stakeholders the insights they need to make better decisions

💡 Ways to connect the dots between your research and the product team's priorities

💡 Our role in protecting and representing our users

💡 How to build cross-functional relationships that stand the test of time (and market conditions)

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Speaker Spotlight

Vanessa Whatley


Vanessa Whatley is a Design Research & Strategy Leader in the San Francisco Bay Area.

She is the Head of Research - Data & Growth at Twilio, where she leads a talented team of researchers and service designers across Segment, Sendgrid and Twilio Engage. Previously, she held senior research roles at Google and Capital One. 

Vanessa's background in Anthropology has inspired her to think about ways in which companies can prioritize customer needs when building products and executing business strategy.

By building her knowledge in UX Research and Design she seeks to promote human-centered solutions to the challenges that institutions and individuals face.

Connect with Vanessa on LinkedIn.

Prayag Narula

Prayag Narula, HeyMarvin

Prayag Narula is the co-founder and CEO of HeyMarvin, a qualitative user research platform that elevates the voice of your customers so you design exactly what they need.

Previously, Prayag cofounded and led LeadGenius, a venture-backed company that helps B2B sales and marketing teams save time and deliver on their revenue goals. 

Prayag studied at the UC Berkeley School of Information, and he is the published author of several research papers on Human Centered Design.

Connect with Prayag on LinkedIn.